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Where It Started...
What We Did...
Stage One
Online/Offline Questionnaires & Focus groups.
139 Participants from our neighbourhood.
Stage Two
Podcast production & Vox Pops.
Four radio shows on North Manchester FM with ongoing listeners, Four podcast recordings, three focus group vox pop recordings & 1000+ online engagements with digital art assets.
Stage Three
Documentary Production.
Completed Intro Documentary
Production
What We Found...
Podcast Episodes
Key Themes
Under Representation
No Trust
Novelty Wore Off
Long Waiting Times
Poor First Contact
Lack of Confidence in Government
Radio Episodes
Community Voices
KEY FINDINGS
Negative emotions towards ‘waiting time and accessibility’ before and between appointments
Simple, straightforward, calmer and inclusive’ Covid-19 communications.
Negative emotions towards ‘receptionist encounters, staff efficiency and hospitality’.
RECOMMENDATIONS
Improved ‘culturally appropriate’ social prescriptive activities & communications during waiting times for patients between appointments.
Uniform, simple, positive and inclusive revised Covid-19 communication & future vaccine communications.
Improve people-centred care with recognition, celebration & encouragement strategies for receptionists and staff at local GPs.
