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Where It Started...
What We Did...
What We Found...
Podcast Episodes
NeMCoH - Podcast Intro
Community voices 1
Community voices 2
Community voices 3
Key Themes
Under Representation
No Trust
Novelty Wore Off
Long Waiting Times
Poor First Contact
Lack of Confidence in Government
Radio Episodes
NeMCoH Radio Show 1 - Dr. Dayo
NeMCoH Radio Show 3 - Dr. Tammy
NeMCoH Radio Show 2 - Chris Bernard
NeMCoH Radio Show 4 - Javeno
Community Voices
KEY FINDINGS
Negative emotions towards ‘waiting time and accessibility’ before and between appointments
Simple, straightforward, calmer and inclusive’ Covid-19 communications.
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Negative emotions towards ‘receptionist encounters, staff efficiency and hospitality’.
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RECOMMENDATIONS
Improved ‘culturally appropriate’ social prescriptive activities & communications during waiting times for patients between appointments.
Uniform, simple, positive and inclusive revised Covid-19 communication & future vaccine communications.
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Improve people-centred care with recognition, celebration & encouragement strategies for receptionists and staff at local GPs.
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