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Where It Started...

What We Did...

What We Found...

Podcast Episodes

NeMCoH - Podcast Intro
Community voices 1
Community voices 2
Community voices 3

Key Themes

Under Representation 

No Trust

Novelty Wore Off

Long Waiting Times

Poor First Contact
 

Lack of Confidence in Government

Radio Episodes

NeMCoH Radio Show 1 - Dr. Dayo
NeMCoH Radio Show 3 - Dr. Tammy
NeMCoH Radio Show 2 - Chris Bernard
NeMCoH Radio Show 4 - Javeno

Community Voices

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KEY FINDINGS

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Negative emotions towards ‘waiting time and accessibility’ before and between appointments

Simple, straightforward, calmer and inclusive’ Covid-19 communications.

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Negative emotions towards ‘receptionist encounters, staff efficiency and hospitality’.

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RECOMMENDATIONS

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Improved ‘culturally appropriate’ social prescriptive activities & communications during waiting times for patients between appointments.

Uniform, simple, positive and inclusive revised Covid-19 communication & future vaccine communications.

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Improve people-centred care with recognition, celebration &  encouragement strategies for receptionists and staff at local GPs.

Presented by Oladamola Babalola, Founder & CEO at Freshrb

This micro report is a snapshot of the voices that belong to minority ethnic communities based in Harpurhey, Charlestown & Higher Blackley, in the North of Manchester.

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