Where It Started...
What We Did...
What We Found...
Novelty Wore Off
Long Waiting Times
Poor First Contact
Lack of Confidence in Government
Negative emotions towards ‘waiting time and accessibility’ before and between appointments
Simple, straightforward, calmer and inclusive’ Covid-19 communications.
Negative emotions towards ‘receptionist encounters, staff efficiency and hospitality’.
Improved ‘culturally appropriate’ social prescriptive activities & communications during waiting times for patients between appointments.
Uniform, simple, positive and inclusive revised Covid-19 communication & future vaccine communications.
Improve people-centred care with recognition, celebration & encouragement strategies for receptionists and staff at local GPs.