Where It Started...

What We Did...

Stage One

Online/Offline Questionnaires & Focus groups.

139 Participants from our neighbourhood.

Stage Two

Podcast production & Vox Pops.

Four radio shows on North Manchester FM with ongoing listeners, Four podcast recordings, three focus group vox pop recordings & 1000+ online engagements with digital art assets.

Stage Three

Documentary Production.

Completed Intro Documentary

Production

What We Found...

Podcast Episodes

NeMCoH - Podcast Intro

Community voices 1

Community voices 2

Community voices 3

Key Themes

Under Representation

No Trust

Novelty Wore Off

Long Waiting Times

Poor First Contact

Lack of Confidence in Government

Radio Episodes

NeMCoH Radio Show 1 - Dr. Dayo

NeMCoH Radio Show 3 - Dr. Tammy

NeMCoH Radio Show 2 - Chris Bernard

NeMCoH Radio Show 4 - Javeno

Community Voices

KEY FINDINGS

Negative emotions towards ‘waiting time and accessibility’ before and between appointments

Simple, straightforward, calmer and inclusive’ Covid-19 communications.

Negative emotions towards ‘receptionist encounters, staff efficiency and hospitality’.

RECOMMENDATIONS

Improved ‘culturally appropriate’ social prescriptive activities & communications during waiting times for patients between appointments.

Uniform, simple, positive and inclusive revised Covid-19 communication & future vaccine communications.

Improve people-centred care with recognition, celebration & encouragement strategies for receptionists and staff at local GPs.

Presented by Oladamola Babalola, Founder & CEO at Freshrb

This micro report is a snapshot of the voices that belong to minority ethnic communities based in Harpurhey, Charlestown & Higher Blackley, in the North of Manchester.