Where It Started...
What We Did...
Online/Offline Questionnaires & Focus groups.
139 Participants from our neighbourhood.
Podcast production & Vox Pops.
Four radio shows on North Manchester FM with ongoing listeners, Four podcast recordings, three focus group vox pop recordings & 1000+ online engagements with digital art assets.
Completed Intro Documentary
What We Found...
Novelty Wore Off
Long Waiting Times
Poor First Contact
Lack of Confidence in Government
Negative emotions towards ‘waiting time and accessibility’ before and between appointments
Simple, straightforward, calmer and inclusive’ Covid-19 communications.
Negative emotions towards ‘receptionist encounters, staff efficiency and hospitality’.
Improved ‘culturally appropriate’ social prescriptive activities & communications during waiting times for patients between appointments.
Uniform, simple, positive and inclusive revised Covid-19 communication & future vaccine communications.
Improve people-centred care with recognition, celebration & encouragement strategies for receptionists and staff at local GPs.
Presented by Oladamola Babalola, Founder & CEO at Freshrb
This micro report is a snapshot of the voices that belong to minority ethnic communities based in Harpurhey, Charlestown & Higher Blackley, in the North of Manchester.